shipping policy

Shipping Policy - BuyBrightSolution.com

Effective Date: [10/01/2024]

At BuyBrightSolution.com, we’re committed to delivering your orders promptly, safely, and affordably. Our shipping policy ensures you have all the information needed to feel confident when shopping with us.

1. Shipping Destinations

We proudly ship across the United States and internationally to selected countries. If your country is not listed at checkout, please reach out to us at support@buybrightsolution.com to confirm availability.

2. Processing Time

  • Standard Processing: Orders are processed within 1-2 business days. You’ll receive a confirmation email once your order is shipped.
  • Peak Season: During peak shopping seasons (holidays, special promotions), processing may extend to 3-5 business days. We appreciate your patience during these times.

3. Domestic Shipping Options (USA)

  • Standard Shipping (5-7 Business Days): Free on all orders over $50. For orders below $50, a flat fee of $4.99 applies.
  • Expedited Shipping (2-3 Business Days): Available for a flat fee of $12.99.
  • Overnight Shipping (1 Business Day): Available for a flat fee of $24.99. Orders placed after 12 PM will ship the next business day.

4. International Shipping

  • Standard International (7-21 Business Days): Rates calculated at checkout based on destination and weight. Import duties or taxes may apply and are the responsibility of the buyer.
  • Expedited International Shipping (3-10 Business Days): Available at an additional cost, depending on the destination.

5. Order Tracking

All orders come with a tracking number provided in the shipping confirmation email. You can track your order directly on our website under the Order Tracking page or via the carrier’s tracking portal.

6. Delays and Disruptions

Occasionally, shipping delays may occur due to factors outside of our control (e.g., weather conditions, customs delays, carrier disruptions). While we strive to meet our stated delivery times, we cannot guarantee exact dates for these reasons. If your package is delayed, please contact us at support@buybrightsolution.com, and we’ll do our best to resolve the situation.

7. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at support@buybrightsolution.com with your order number and photos (if applicable). We will assist with filing a claim and arrange for a replacement or refund.

8. Address Changes

If you need to modify your shipping address after placing an order, please contact us within 24 hours. Once the order has been shipped, we cannot make any changes, and you will need to work with the carrier for further assistance.

9. P.O. Boxes and Military Addresses

We do ship to P.O. boxes, APO, FPO, and DPO addresses. Please note that delivery times may vary based on the carrier and destination.

10. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

For any questions or concerns about your order, feel free to reach out to our customer service team at support@buybrightsolution.com or call us at (916) 545-0747 during business hours (Mon-Fri, 9 AM to 5 PM EST).

At BuyBrightSolution.com, we aim to provide a smooth and reliable shipping experience. Thank you for shopping with us!